Service Planning Manager

Service Planning Manager

WB Power Services are currently recruiting for a Service Planning Manager reporting to the Service Director, working in our head office, in Heanor, Derbyshire. This is a superb opportunity for a Service Planning Manager to join the business through this rapid period of growth. The business is looking for a driven and motivated Service Planning Manager to support the business through these exciting times.

WB Power Services is a leading generator specialist that provides solutions, maintenance, sales and hires to customers across the UK. We are a family-owned and run business and truly hold our values at the heart of everything we do, offering a unique and friendly workplace, while maintaining the highest professional standards.

The Role

• Proactive line management and coordination of the service team.
• Completing appraisals, probation reviews, 1-2-1’s and feedback sessions.
• Work closely with Service Manager and Customer Service Delivery Manager.
• Obtain statistics to identify efficiencies and opportunities for improvement.
• Collect information on travel time, skill set of engineers and how many return visits.
• Proactively feed into the contingency and succession plan for the service.
• Identifying key regions for placement of engineers for strategic recruitment.
• You’ll work closely with the rest of WB Power Services Ltd service team.
• Actively manage the margin of our jobs to ensure maximum efficiency delivery.
• Produce KPIs for the Service Operations Director to present in Board meetings.
• Conducting root cause analysis.
• Obtain, analyse and deliver feedback on ex-service repair jobs.
• Working to WB Power Services Ltd procedures and using our own bespoke systems.

The Person

• Strong financial and numerical skills
• 3 years’ experience working in Service delivery.
• Experience in hands-on, line management.
• High level of attention to detail.
• Excellent communication skills with the ability to foster strong relationships.
• Talented in negotiating and networking.
• Solid knowledge and experience of suppliers or third-party management software.

What we can offer you

• £30,000 - £38,000 (DOE)
• 25 Days holiday plus bank holidays
• Private healthcare
• Superb support network from the Service Director & team
• Death in Service
• Outstanding employee assistance programme
• The chance to join the best, award-winning, critical power company in the UK